Privacy Policy

The Centre for Hearing Pty Ltd

At The Centre for Hearing Pty Ltd (“we,” “our,” or “us”), we value your privacy and are committed to safeguarding your personal information. This policy explains how we collect, use, store, and disclose your data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Information We Collect

We may collect the following types of personal information:

  • Personal Details – Name, address, phone number, email.
  • Medical & Health Information – Audiology records, hearing test results, Medicare/Pension card details.
  • Financial Details – Payment information, billing records, and insurance details.
  • Online Activity – IP address, browser type, and cookies for website functionality.

This information may be obtained directly from you, via our website, or from healthcare providers and government agencies.

How We Use Your Information

We use your personal data to:

  • Provide hearing assessments and treatment plans.
  • Schedule and manage appointments.
  • Process billing and government-funded program claims.
  • Improve our services and respond to inquiries.
  • Meet legal and regulatory requirements.
  • Enhance, innovate, and refine our products and services through research and development..

Who We Share Your Information With

Your personal information may be shared with:

  • Healthcare providers involved in your care.
  • Government agencies (e.g., Department of Health & Aged Care).
  • Employees, insurers, and service providers supporting our operations.
  • Legal or regulatory bodies if required by law.

We do not sell or share your personal information for marketing without your consent.

Data Protection & Security

We implement measures to safeguard your personal information against unauthorized access, loss, or misuse. While we strive to keep your data secure, online transmissions always carry some risk.

Your Rights & Access to Information

You have the right to:

  • Access and review your personal information.
  • Request updates or corrections if necessary.

To make a request, contact us at [insert email/contact details].

Cookies & Website Tracking

Our website may use cookies to enhance your experience, monitor site traffic, and improve services. You can manage cookie settings in your browser but disabling them may affect website functionality.

Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact & Complaints

For privacy concerns or complaints, reach out to:

The Centre for Hearing Pty Ltd
11/70 Bowral street, Bowral , NSW 2576. Ph; 1300038390

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.